We use industry-standard encryption technologies when transferring and receiving consumer data exchanger with our site (see a Third-Party Assessment). We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.
All of our computer systems and employee workstations use the latest stable versions of the FreeBSD and OpenBSD operating systems, with the industry-standard Apache web server. We do not use smart phones or any other device containing proprietary (non open-source) software. A clean security track record is a prerequisite for any software running on our servers and workstations. The hosting for our servers is provided by Csoft.net Hosting, where servers are kept in locked cabinets in a commercial, 24/7 guarded New York data center.
What information is collected when I visit your website?
Our server logs the IP address from which your computer is connecting. This information is generally not useful to us, it may be used to determine the origin country of your connection for user interface purposes. In addition, we compile information on the pages that consumers access or visit and use the information to improve the content of our web pages.
What are "Cookies" and how are they used?
What information do you collect when I place an order?
When placing an order for merchandise or for a catalog or general information, we request and collect as necessary your: e-mail address, name, billing address, delivery address (if different) and telephone number. If you choose to pay by credit card, we will request your credit card number, holder name and expiration date. This information will be deleted from the server after your order is processed.
How will you use the information I provide?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping simpler and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages. If you sign up for our Newsletter or Product Notifications, we will notify you about updates to our website and products, and provide you with marketing information.
We may share your telephone number and e-mail address with Canada Post and DHL Express if the shipping process requires it. Telephone number is required for international shipments, and e-mail is required to receive real-time tracking updates with express shipping methods.
How will my telephone number be used?
We may contact you by telephone should the need arise to communicate with you directly regarding a specific order or inquiry. Before this happens, we will attempt to contact you by e-mail first. We will not attempt to contact you by telephone unless attempted e-mail communication has failed. We may share your telephone number with Canada Post or DHL Express as required for international shipments (but not domestic shipments). Your telephone number may appear on the package's shipping label.
We will not use your telephone number for marketing purposes. We will not share your telephone number with any entity other than Canada Post and DHL Express.
How will my credit card number be used?
You credit card number and expiration is used to process your current transaction.
For your security and ours, we do not store permanently credit card information on our online servers. Credit card details are quickly deleted from the server environment once the transaction is processed by our staff (typically within 24 hours).
Updates to our policy:
We may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically (or create a Google Alert for this page's URL).