Shipping & Returns

We ship worldwide* via Canada Post, UPS and DHL Express. We combine multiple items into as few shipments as possible, and we charge actual shipping costs. There are no handling fees.

(*) Excludes: Algeria, Belarus, Central African Republic, Congo, Democratic Republic of the, Congo, Eritrea, Iraq, Kuwait, Lebanon, Liberia, Libya, Macedonia, Morocco, Oman, Qatar, Republic of the, Côte d'Ivoire (Ivory Coast), Russian Federation, Sierra Leone, Saudi Arabia, Somalia, Ukraine, United Arab Emirates, Zimbabwe.

Customs clearance

Shipments are subject to the customs fees and import duties of the destination country. These charges are always the recipient's responsibility.

Returns

We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at sales@electrontubestore.com. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.

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