We ship worldwide via Canada Post / USPS and DHL Express. We always combine multiple items into as few shipments as possible and charge actual shipping costs. The Checkout process (and "Estimate Shipping" button) provides an accurate shipping quote for combined shipping of multiple items.
Update (05-2019): The DHL Express option has been removed from the shipping calculator since DHL's API has been returning incorrect quotes. For now, DHL shipments have to be requested under "Special Instructions" or by e-mail, and will be handled manually.
Shipments are subject to the customs fees and import duties of the destination country. These charges are always the recipient's responsibility.
We will only ship hazardous items to verified corporate customers, government institutions and universities. DHL Express is our selected carrier for hazardous material shipments. Some countries have internal restrictions on hazardous goods and may not allow them into the country. We will advise you of any foreseeable problems by email and obtain your approval before we ship your order.
We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at firstname.lastname@example.org. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.