We ship worldwide* via Canada Post and UPS. We always combine multiple items into as few shipments as possible. We charge actual combined shipping costs and there are no handling fees.
(*) Excludes: Algeria, Belarus, Central African Republic, Congo, Democratic Republic of the, Congo, Eritrea, Iraq, Israel, Kuwait, Lebanon, Liberia, Libya, Macedonia, Morocco, Oman, Qatar, Republic of the, Côte d'Ivoire (Ivory Coast), Russian Federation, Sierra Leone, Saudi Arabia, Somalia, Ukraine, United Arab Emirates, Zimbabwe.Customs and Import Fees
Shipments are subject to the customs fees and import duties of the destination country.
If your order is shipping via UPS, you can request that we e-mail you an estimate of customs and import fees. If you wish to have the customs and import fees billed to your UPS account, please specify your UPS account number in the "Special Instructions" box during Checkout.
Packaging
Our products are packaged in an ISO Class 8 clean room using sustainable packaging materials.
Returns
We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at sales@electrontubestore.com. You must contact us before returning the item. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.
