We ship worldwide* via Canada Post and UPS. We always combine multiple items into as few shipments as possible, and we charge actual combined shipping costs. There are no handling fees.
(*) Excludes: Algeria, Belarus, Central African Republic, Congo, Eritrea, Iraq, Ivory Coast, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Morocco, North Korea, Oman, Qatar, Russia, Sierra Leone, Saudi Arabia, Somalia, Sudan, Syria, Ukraine, United Arab Emirates, West Bank and Gaza Strip, Zimbabwe.Customs and Import Fees
Shipments are subject to the customs fees and import duties of the destination country.
If your order is shipping via UPS, you can request that we e-mail you an
estimate of customs and import fees. If you wish to have the customs and
import fees billed to your UPS account, please specify your UPS account
number in the "Special Instructions" box during Checkout.
Packaging
Our products are packaged in an ISO Class 8 clean room using sustainable, recycled packaging materials.
Returns
We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at sales@electrontubestore.com. You must contact us before returning the item. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.
