We ship worldwide via Canada Post / USPS, DHL Express and FedEx. We always combine multiple items into as few shipments as possible and charge actual shipping costs. Since our catalog includes dimensional information for every item, our shipping calculator does provide an accurate quote for combined shipping.
Shipments are subject to the customs fees and import duties of the destination country. These charges are always the recipient's responsibility.
We will only ship hazardous items to verified corporate customers, government institutions and universities. DHL Express is our preferred carrier for hazardous material shipments. Some countries have internal restrictions on hazardous goods and may not allow them into the country. As of this writing, we cannot ship any hazardous item to Asia Pacific, and some specific chemicals cannot be shipped to Europe and Africa. We will advise you of any foreseeable problems by email and obtain your approval before we ship your order. The training and certifications of our workers include both TDG for ground shipments and IATA for air shipments.
We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at firstname.lastname@example.org. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.