How is information encrypted when I visit your website?
We use industry-standard encryption technologies when transferring and receiving consumer data exchanger with our site (see a Third-Party Assessment). We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.
What information is collected when I visit your website?
Our server logs the IP address from which your computer is connecting. This information may be used to determine the origin country of your connection in order to make the website easier to use. We also compile information on the pages that consumers visit, and we use the information to improve our Web site.
What are "Cookies" and how are they used?
What information do you collect when I place an order?
When placing an order for merchandise or for a catalog or general information, we request and collect as necessary your: e-mail address, name, billing address, delivery address (if different) and telephone number. If you choose to pay by credit card, we will request your credit card number, holder name and expiration date. This information will be deleted from the server after your order is processed.
How will you use the information I provide?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping simpler and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages. If you sign up for our Newsletter or Product Notifications, we will notify you about updates to our website and products.
We may share your telephone number and e-mail address with Canada Post or UPS if the shipping method requires it. A telephone number is required for international shipments and an e-mail address is required in order to receive tracking notifications.
How will my telephone number be used?
We may contact you by telephone should the need arise to communicate with you directly regarding a specific order or inquiry. Before this happens, we will attempt to contact you by e-mail first. We will not attempt to contact you by telephone unless attempted e-mail communication has failed. We may share your telephone number with Canada Post or UPS as required for international shipments. Your telephone number may appear on the package's shipping label.
We will not use your telephone number for marketing purposes. We will not share your telephone number with any entity other than Canada Post or UPS.
How will my credit card number be used?
You credit card number and expiration is used to process your current transaction.
For your security and ours, we do not store permanently credit card information on our online servers. Credit card details are quickly deleted from the server environment once the transaction is processed by our staff (typically within 24 hours).
Access to Your Personal Information
To obtain access to your personal information, you can write to the address below:Julien Nadeau Carriere
CubeSoft Communications, Inc.
132 Ch. des Buttes
Havre aux Maisons, Quebec
G4T 5L3 Canada
or, by e-mail at julien@ElectronTubeStore.com, or telephone at 1-888-655-4977 (x2626).
If you are concerned about the access we have given to your personal information, or if you wish to inform us about any inaccuracies, you can contact our Privacy Officer by e-mail at julien@ElectronTubeStore.com.
Updates to Our Policy
We may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses.