Shipping & Returns

We ship worldwide* via Canada Post and UPS. We always combine multiple items into as few shipments as possible. We charge actual combined shipping costs and there are no handling fees.

(*) Excludes: Algeria, Belarus, Central African Republic, Congo, Democratic Republic of the, Congo, Eritrea, Iraq, Kuwait, Lebanon, Liberia, Libya, Macedonia, Morocco, Oman, Qatar, Republic of the, Côte d'Ivoire (Ivory Coast), Russian Federation, Sierra Leone, Saudi Arabia, Somalia, Ukraine, United Arab Emirates, Zimbabwe.

Customs and Import Fees

Shipments are subject to the customs fees and import duties of the destination country.

If your order is shipping via UPS, you can request that customs and import fees be included in your order total (or alternatively, billed to a specific UPS account number). You can make the request under the "Special Instructions" box during Checkout, or by e-mailing us.

Returns

We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at sales@electrontubestore.com. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.

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