Shipping & Returns

We ship worldwide via Canada Post / USPS and DHL Express. We always combine multiple items into as few shipments as possible and charge actual shipping costs. The Checkout process (and "Estimate Shipping" button) provides an accurate shipping quote for combined shipping of multiple items.

Customs clearance

Shipments are subject to the customs fees and import duties of the destination country. These charges are always the recipient's responsibility.

Hazardous goods

We will only ship hazardous items to verified corporate customers, government institutions and universities. DHL Express is our selected carrier for hazardous material shipments. Some countries have internal restrictions on hazardous goods and may not allow them into the country. We will advise you of any foreseeable problems by email and obtain your approval before we ship your order.

Returns

We accept returns on all items unless mentioned otherwise here or in the item description. Returns are not accepted for hazardous materials unless prior arrangements are made. To schedule a return or exchange, please contact us at sales@electrontubestore.com. You will be given credit upon receipt of the merchandise. Shipping charges are non-refundable. We do not require a Return Authorization Number, but we can provide one if needed.

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